Proof of ID and address requirements

We are regulated by the Money Laundering and Terrorist Financing (Amendment) Regulations 2019 and London Local Authorities Act 2007, and are therefore, by law, obliged to collect and verify certain documents and information about our customers and individuals associated with them, before we provide any services.

Our verification process is simple and streamlined so that we can onboard customers and start providing our services as soon as possible.

What do I need to do?

Most of our customers won’t need to do anything because we’ll handle the verification process using information from your order form to conduct a digital check.

However, sometimes (albeit rarely), a digital check cannot be used or fails to verify the information successfully. If this happens, we will need you to provide us with ID documents for verification through the CREDAS app and/or proof of address documents using a secure link.

We’ll guide you through the process, letting you know who we need documents from and providing you with easy-to-follow instructions on how to use the app, where you are required to provide proof of identity.

What documents need to be provided and will they be secure?

You will need to provide at least one proof of address and one proof of ID.

Ideally, this will be a valid passport and a recent (dated within the last 3 months) bank statement or utility bill.

Please get in touch if you are unable to provide these documents.

CREDAS has ISO27001 certification which is an internationally recognised standard of information security.

Is it just my information that you require?

Although we will need to carry out proof of ID and address checks on the individuals who arrange for the purchase of our services, we will also need to verify other people and require their documents. Those include, but are not limited to, shareholders or members of a company or LLP if they individually hold more than 25% and individuals who are nominated to receive post through our Business Address Service.

This is also likely to extend to directors shortly once Companies House introduces its own verification procedures.

Do I have to provide this information and be successfully verified?

Yes, in accordance with the law, we are not able to provide services unless we have carried out the verification checks and they have been successful.

We know that our customers are keen to get started quickly, so we make sure that our process is as hassle-free as it can be.

Are there any circumstances where I might need to provide additional information?

Yes, we may ask you to provide further documents, information, or other evidence at any time regarding our Anti-Money Laundering and Know Your Client processes. Please see our terms and conditions for more details.